Terms of service

Dubble Pty Ltd - Terms of Service

Effective Date: 10 May 2025

Welcome to Dubble! These Terms of Service ("Terms") apply to your access to and use of the website, services, and eBike products (collectively, the "Services") provided by Dubble Pty Ltd (ABN: 42681474420) ("Dubble," "we," "our," or "us") via www.dubble.au ("Site").

By using our Services, you agree to be bound by these Terms and any additional terms and policies referred to here.

 

 

1. Legal Compliance and Use of Products

Dubble eBikes are configured to comply with current Australian eBike regulations, including New South Wales (NSW) laws. In NSW:

  • Street-legal electric bicycles must be limited to a maximum output of 500 watts and a maximum speed of 25 km/h when using throttle or pedal assist.
  • Any changes to this configuration that result in exceeding these limits render the eBike illegal for use on public roads and paths.

Our bikes may be configured to allow unlocking for higher speed or power output for off-road or private property use only.

⚠️ WARNING: Any use of a Dubble eBike above the legal limits on public roads is unlawful. Riders are responsible for complying with local, state, and national laws. Dubble disclaims all liability for unlawful use.

Unlocking your eBike does not automatically void your warranty. However, any modification or tampering with electronics, firmware, frame, or drive system may void the warranty at Dubble’s sole discretion.

 

 

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our Services or purchase products.

 

 

3. Orders and Payment

All purchases are subject to acceptance and availability. Prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise noted.

We accept payments through major credit cards, Buy Now Pay Later services (e.g., Humm), and other providers such as Stripe, PayPal, ZipPay, and AfterPay. Your use of third-party payment processors is subject to their terms and conditions.

 

 

4. Shipping & Delivery

Currently, Dubble ships only within New South Wales. Orders are typically dispatched within 1–3 business days. Estimated delivery times and costs will be shown at checkout.

All bikes are shipped in a semi-assembled state. Signature on delivery is required. Additional fees may apply for deliveries to remote or regional areas. If delivery fails due to the recipient not being available, redelivery fees may apply.

Assembly services are available in select locations for an additional fee. This must be selected during checkout.

 

 

5. Warranty & Returns

Our eBikes come with a limited warranty against manufacturing defects, outlined in our separate Product Warranty Policy: https://dubble.au/pages/product-warranty

In summary:

  • Warranty coverage periods vary by component (e.g., frame, battery, electronics).
  • Wear and tear, misuse, accidents, improper assembly, and unauthorized modifications are excluded.
  • Customers must notify Dubble of any defects within 7 days of discovery.
  • Warranty claims may require return of parts or the product for inspection.

We also comply with your rights under the Australian Consumer Law.

Please also refer to our Refund Policy for change-of-mind returns and faulty product procedures: https://dubble.au/policies/refund-policy

 

 

6. Privacy

Please refer to our Privacy Policy https://dubble.au/policies/privacy-policy for details on how we collect, use, and share your information. We use services such as FormNX, MailerLite, Zapier, and Google Analytics to process data and improve user experience.

 

 

7. Intellectual Property

All content on the Site (including images, videos, product names, and branding) is owned or licensed by Dubble. You may not copy, reproduce, or distribute any content without our express written consent.

 

 

8. Limitation of Liability

To the fullest extent permitted by law, Dubble will not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our Services or products. We are not liable for misuse of our products or unlawful riding practices.

 

 

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of NSW to resolve any disputes.

 

 

10. Changes to Terms

We may modify these Terms at any time. If we make significant changes, we will provide notice via our Site. Continued use of our Services constitutes your acceptance of the revised Terms.

 

 

11. Contact Information

If you have any questions, please contact us at:
Email: hello@dubble.au
Website contact form found here.

 

 

12. Safety & Usage Recommendations

We recommend all riders:

  • Wear an Australian-standard helmet while riding.
  • Inspect their bike before each use for loose bolts, tyre pressure, and brake function.
  • Avoid riding in severe weather or off-road terrain unless the bike is designed for such use.
  • Be mindful that fat tyre eBikes are heavier and require more control when braking and maneuvering.

 

 

13. Modifications & Off-Road Use Disclaimer

Dubble eBikes are shipped configured to comply with current NSW road rules, including a 500W output limit and a speed cap of 25 km/h when operating on public roads.

If a user chooses to unlock or modify the eBike to exceed these specifications:

  • The bike is no longer legal for public road use.
  • It may only be used on private property or off-road where permitted.
  • The rider is solely responsible for any legal implications of such use.

Dubble reserves the right to deny warranty coverage for any issues caused by or related to user modification of the electronics, firmware, frame, or power system.

 

 

14. Third-Party Services

We use various third-party tools and platforms to operate and market our services, including but not limited to:

  • FormNX
  • MailerLite
  • Zapier
  • Google Analytics
  • Payment providers such as Stripe, PayPal, Humm, AfterPay, and ZipPay

Your use of these services is subject to their respective privacy policies and terms. We recommend reviewing them before submitting personal or payment information.

 

 

By purchasing from or using Dubble, you agree to these Terms.