Product Warranty

2-Year / 10,000 KM Limited Warranty

Your Dubble eBike is covered by a 2-year or 10,000 km limited warranty (whichever comes first) for the original purchaser in Australia.

✅ What’s Covered

Manufacturer defects in:

  • Frame

  • Battery (12 months)

  • Motor

  • Controller

  • Display

  • Wiring and electronic components

❌ What’s Not Covered

  • Normal wear and tear (e.g. brake pads, tires, grips, chain)

  • Cosmetic damage (scratches, dents, fading)

  • Water damage beyond light rain exposure

  • Damage from:

    • Misuse, abuse, or accidents

    • Overloading or neglect

    • Improper assembly or maintenance

    • Use in commercial or delivery services

    • Unauthorized repairs or modifications

  • Shipping damage (unless shipped by us)

  • Use of non-genuine parts or accessories

  • Battery opened by anyone other than a Dubble-authorised repairer

📌 Battery Care Note

To maintain battery health and warranty coverage:

  • Store between 10–25°C

  • Avoid full discharges

  • Charge at least every 1–2 months when not in use

  • Keep away from moisture and direct sunlight

  • Warranty is void if the battery casing is opened or tampered with

⚙️ Warranty Conditions

  • Valid only for the original purchaser

  • Must provide proof of purchase

  • Contact us before arranging any repairs:
    📩 hello@dubble.au
    💬 Contact Form

  • All repairs must be authorised by Dubble to maintain coverage

7-Day Risk-Free Guarantee

You have 7 days from delivery to return your bike if you’re not happy.

To be eligible:

  • Bike must be unused and in like-new condition

  • Includes all original packaging, parts, and paperwork

  • No signs of riding, damage, or use

Returns must be sent to our Newcastle location.
The buyer is responsible for return shipping unless the item is faulty or incorrect.

Refunds issued within up to 10 business days of inspection.
Returns not meeting “like-new” condition may be rejected or charged a restocking fee.

⚖️ Your Rights Under Australian Consumer Law

This policy operates alongside your rights under the Australian Consumer Law (ACL).
You may be entitled to a repair, replacement, or refund if the product:

  • Is faulty

  • Is not fit for purpose

  • Does not match its description

Visit accc.gov.au/consumers for more info.