Refund policy

Warranty & Returns Policy

2-Year / 10,000 KM Limited Warranty

Your Dubble eBike is covered by a 2-year or 10,000 km limited warranty (whichever comes first) for the original purchaser in Australia.

What’s Covered

We cover manufacturer defects in:

• Frame
• Battery
• Motor
• Controller
• Display
• Wiring and electronic components

What’s Not Covered

The warranty does not cover:

• Wear and tear (e.g. brake pads, tires, grips, chain)
• Cosmetic damage (scratches, dents, fading)
• Water damage beyond light rain exposure
• Damage from:
  ◻Misuse, abuse, or accidents 
  ◻Overloading or neglect 
  ◻Improper assembly or maintenance 
  ◻Use in commercial or delivery services 
  ◻Unauthorized repairs or modifications
• Shipping damage (unless shipped by us)
• Use of non-genuine parts or accessories

Warranty Conditions

• Valid for original purchaser only
• Must provide proof of purchase
• Contact us before arranging any repairs
  📩 hello@dubble.au 💬 dubble.au/pages/contact
  
• All repairs must be authorized by Dubble to maintain coverage.

7-Day Risk-Free Guarantee

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

• Product must be unused and in like-new condition
• All original packaging, parts, and documents must be included
• No signs of use, riding, or damage

How to Return:

1. Contact us within 7 days:
   📩 hello@dubble.au or 💬 Contact Form
2. Return must be sent to our Newcastle location
3. Buyer is responsible for return shipping (unless faulty or incorrect)

Refunds:

• Issued within up to 10 business days of item inspection
• Items not meeting “like-new” standards may be rejected or incur a restocking fee

Your Rights Under Australian Consumer Law

Our warranty and returns policy operates alongside your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if your product is faulty, not fit for purpose, or not as described. For more information, visit accc.gov.au/consumers.